--- title: "Company AI assistant for your documents | Otrock" description: "The company AI assistant answers colleagues in Czech from your guidelines, price lists and manuals. It cites its source and says so when it finds nothing." url: "https://otrock.cz/en/company-assistant" updated: "2026-10-23T10:38:36+02:00" --- AI helper # Company AI assistant: answers from your documents and shows the source Your colleagues no longer need you to answer the same questions over and over. They ask the company AI assistant, which answers in Czech from your own materials. When the materials do not contain the answer, it says so instead of guessing. [Free consultation](https://otrock.cz/en/free-consultation?pomocnik=asistent) [How it works](#postup) 30 minutes free, over a video call. We get back to you within one day. Where it draws fromOnly from your documents and wiki: guidelines, price lists, contracts, manuals What it returnsA short answer with a citation of the document, section and exact quote When it does not knowIt says it found no source and recommends whom to ask Pavel, new colleague, 2:00 PM What do we do when a customer complains about an order? Answer with a source Log the complaint that same day, and confirm to the customer within two working days that we have received it. The manager decides on acceptance, no later than 30 days. > “We will confirm receipt of the complaint to the customer within 2 working days…” > > Complaints policy, Procedure section When the answer is not in the documents, the assistant says so and does not make it up. Demo with sample data. ## It searches your documents, not the internet It is an internal AI assistant for your people, not a general chat. It bases every answer on a specific document, and when it finds none, it does not make anything up. - ### Knows your company's materials It works with guidelines, operating rules, price lists, contracts and manuals in PDF, Word or plain text. So the answer applies to your company, not to companies in general. - ### Cites a source for every answer Under the answer you see the document name, the section and the exact quote it comes from. One click opens the original, so you can check it yourself. - ### Stays silent when it does not know If the materials contain nothing on the question, it says so right away. That is safer than a confident answer that sounds good but is not true. - ### Loads new documents by itself Save a new price list in the company folder and that is enough. Synchronization recognizes new, changed and deleted documents, and the assistant answers from the current version. - ### Records new findings after approval When it turns out the materials are missing something, the assistant suggests recording a new finding in company knowledge. It saves it only after a person approves it, so nothing unverified gets into the wiki. - ### On hand and away from the office The assistant answers in the browser on computer and phone, and also in Telegram. Colleagues get an answer with a source citation even when they are with a customer or on the road. ## How we set up the assistant: from your documents to the first questions The assistant is only as good as its materials. That is why we start with them and only then let the team ask questions. 1. ### We go through your documents We find out where you keep guidelines, price lists and manuals, and what colleagues ask about most often. 2. ### We set up the knowledge base What exists only in people's heads, we write up with you as short wiki articles, and then we keep the knowledge base up to date. This also helps train newcomers. 3. ### We connect the company folders The assistant starts watching the document folders you specify, and it loads whatever is added to them by itself. 4. ### You test it on real questions Together we go through the questions colleagues really ask, and based on the answers we fine-tune the materials. 5. ### The team asks in the browser and in Telegram Colleagues ask in Czech, just as they would ask an experienced colleague. Every screen has help, plus a short step-by-step guide. Can I give a regular customer a discount? Customers with an annual contract get a 10% discount. Do not approve a bigger discount yourself, ask Petr. > “We give customers with an annual or longer contract a 10% discount…” > > Price list 2026, Discounts section What is the code for the office alarm? I could not find the answer in the documents. Ask the office manager. Demo with sample data. ## Colleagues get answers right away, and you can focus on your work ### Before - Answering the same question for the fifth time this month - The procedure is searched for in binders and old emails - A newcomer waits until someone has time - Everyone remembers the rules a little differently ### With a helper Done - A colleague asks the assistant and gets the answer right away - The answer shows the document and section it comes from - A newcomer learns from the company wiki - Everyone works from the same current version ## For companies where answers are scattered across folders The more people, guidelines and newcomers you have, the more time the assistant saves those who answer questions today. ### Sole traders and tradespeople Contracts, warranty terms and price lists are in one place, and you can find the answer even when you are standing at a customer's. It also suits temps and part-time helpers. ### Small businesses Colleagues stop bringing every small matter to the owner. They find procedures, discounts or complaint terms on their own, with a link to the source. ### Medium-sized businesses More departments, more guidelines and more new people. The assistant keeps the company's knowledge together and shortens onboarding for newcomers without constantly interrupting experienced colleagues. ## Where the answers come from and where you can ask The basis is company documents and the wiki in folders you specify. Colleagues ask in a browser or in Telegram, from the office or on the go. What the assistant suggests adding to the wiki and you approve also goes in, and with the radar, new regulations too. The answers are composed by an AI model of your choice, always only from the sources found. - Company document folders - PDF, Word and text files - Company wiki - Browser on computer and phone - Questions via Telegram - Wiki entries for approval ## Frequently asked questions about the company assistant You will find more answers in the list of all questions. [All questions](https://otrock.cz/en/faq) Does the assistant also answer questions that are not in our documents? No. It answers only from your materials and shows the source for each answer. When it finds nothing on the question, it says so and recommends clarifying the question or asking a colleague. Do our documents have to be perfectly organized? No need. It is enough that they are in folders the assistant can access. At the start we go through them together, add what is missing or outdated, and afterwards we keep the knowledge up to date with you. Can the assistant also handle paper documents? Yes. Paper contracts or reports only need to be photographed or scanned, and document extraction reads them first. The assistant then answers from them as well, just like from other materials. Does the assistant also work in Telegram? Yes. In Telegram, colleagues ask the same way as in the browser and get the answer with a citation of the document and section. The same rules apply there: when a source is missing, the assistant says so. Is the assistant's answer legally binding? No. The assistant cites your documents, but interpretation is up to a person. For legal or tax-sensitive questions, it recommends checking with an expert. How is it different from a regular chatbot? A regular chatbot answers from general knowledge and gives no source. The company assistant knows only your materials, cites the document and section for each answer, and when it does not know, it admits it. How much does the company assistant cost? It depends on which folders and documents we connect the assistant to and where it runs. You will get the price after a free consultation, once we have gone through your materials together. ## It also answers from contracts that extraction has read - [**Invoice and document extraction**Scan a paper contract, extraction reads it, and the assistant adds it to the sources it answers from.More about invoice extraction](https://otrock.cz/en/invoice-extraction) - [**Voice notes**When an answer leads to a task, you dictate it to the voice note helper, and it passes it on to a colleague.More about voice notes](https://otrock.cz/en/voice-notes) - [?**Custom apps**When you need more than answers, we build your own app on the same knowledge.More about custom apps](https://otrock.cz/en/custom-app) In practice Live since August 2026## Document assistant for Dva Kraje A consultancy for Polish entrepreneurs in the Czech Republic. Its work runs in Czech and Polish. Clients write in Polish, authorities in Czech, and the team needs procedures and documents quickly at hand. We built an assistant that answers from the company's documents and shows where each answer came from. We also built an AI chat for the company's website, which answers Polish prospects from the same verified sources. [Full Dva Kraje case study](https://otrock.cz/en/our-work#dva-kraje) ## Bring a guideline your colleagues keep asking about In a free consultation you can ask the assistant yourself and see how it answers from your document, with a citation of the source. 30 minutes free, over a video call. We get back to you within one day. OT[Ondřej Tóth](https://otrock.cz/en/about), who has been building websites and apps for businesses since 2014, will build and set up the helper for you. [Free consultation](https://otrock.cz/en/free-consultation?pomocnik=asistent) [Call +420 774 862 198](tel:+420774862198)